Understand Your Water Solution
What is an Undersink Reverse Osmosis (RO) System? What does it do?
Pain Points Solved: Unpleasant tap water taste, strong chlorine odor, high TDS (Total Dissolved Solids), and concerns about heavy metals or microplastics.

How It Works: Reverse Osmosis (RO) technology utilizes an advanced 0.0001-micron RO membrane. It pressurizes water through this microscopic barrier, effectively removing 99.99% of contaminants, including lead, fluoride, and bacteria.

The Result: Pure, crisp water straight from your kitchen faucet rivaling premium bottled water. Safe for direct drinking, baby formula, and brewing richer coffee and tea.
Bad Taste
Bad Taste & Odor
Chlorine Smell
Strong Chlorine Odor
Heavy Metals
Heavy Metal Contamination
Microplastics
Microplastic Hazards
Why do homes in Calgary & Edmonton need a Whole House Water Softener?
Pain Points Solved: Stubborn white limescale on faucets, dry itchy skin after showering, frizzy hair, and shortened appliance lifespans.

How It Works: Water in Alberta comes from the Rocky Mountains and is naturally "hard" (rich in calcium and magnesium). The WHR01 softener absorbs hard minerals via ion-exchange resin and exchanges them with harmless sodium ions.

The Result: Enjoy silky soft water throughout your entire home. Your skin stays hydrated, dishes shine, pipes remain scale-free, and appliance lifespans are extended.
Limescale
Stubborn White Limescale
Dry Skin
Dry & Itchy Skin
Frizzy Hair
Frizzy & Damaged Hair
Scale
Appliance Damage
What does a Whole House Pre-Filter do?
Pain Points Solved: Discolored/reddish water, visible sediment, strong chlorine smell, and high iron/manganese levels from aging pipes.

How It Works: Installed at the main water line entrance, WHF-21FG uses 5-micron precision filtration to trap sediment, rust, and chemical odors before water enters internal plumbing.

The Result: No matter which tap, shower, or toilet you turn on at home, the water that comes out is clean, clear, and odor-free. It's the ultimate first line of defense protecting your family's health and your home's water supply system.
Red Water
Discolored Water
Sediment
Sediment & Impurities
Reverse Osmosis (RO) Technology In Depth
What contaminants does an RO Water Purifier filter out?
With an advanced 0.0001-micron RO membrane, Waterdrop systems can effectively reduce up to 99.99% of harmful contaminants.

These contaminants include, but are not limited to: chlorine, chloramine, lead, fluoride, heavy metals, VOCs (Volatile Organic Compounds), PFAS (microplastics), rust, and sediment, while significantly lowering the water's TDS (Total Dissolved Solids).
RO water filters out minerals. Is long-term drinking harmful to health?
No, RO purified water is completely safe and healthy. Most of the essential minerals the human body needs come from everyday diet (such as vegetables, dairy, and meat), not drinking water.

That said, if you prefer the taste and health benefits of mineral-enriched water, we highly recommend our Alkaline Mineral Series (X12 and X14). These premium systems first thoroughly purify the water, then safely add beneficial natural calcium and magnesium back in, giving the water a crisp, sweet, mildly alkaline taste.
Can an RO system process hard water directly?
While RO systems are capable of filtering hard water, the extremely high tap water hardness in Calgary and Edmonton will significantly shorten the RO membrane's lifespan, causing premature scaling and clogging.

For the best purification performance and the longest filter life, we strongly recommend pairing your undersink RO system with our WHR01 Whole House Water Softener. The softener removes scale-forming minerals from the water first, allowing the RO system to purify your drinking water easily and efficiently.
What is the difference between a tankless RO and a tank RO system?
Traditional RO systems rely on bulky storage tanks to slowly collect purified water. These tanks not only take up most of the space under your sink, but over time they can easily become a breeding ground for bacteria (secondary contamination).

Every Waterdrop system we install is tankless. They're equipped with a large-capacity built-in booster pump (ranging from 600 GPD to 1400 GPD) that filters purified water instantly the moment you turn on the tap. This modern design saves you 70% of undersink space and ensures every drop of water is absolutely fresh, with zero secondary contamination.
Installation, Warranty & After-Sales Service
Do I need to hire my own plumber for installation?
Not at all! Lushwater provides professional, full-service on-site installation for all customers in the Calgary and Edmonton areas.

Our certified technicians arrive on time with all the necessary equipment, handle every installation detail (including drilling through granite or quartz countertops if needed), perform a comprehensive water quality test, and won't leave until the system is running perfectly and the site is completely cleaned up.
What is your warranty policy?
We're fully confident in our product quality and installation craftsmanship. We provide industry-leading comprehensive warranty coverage for every device:
Undersink RO Systems
  • 2-Year Full Unit Warranty: Covers any factory quality defects.
  • 2-Year Labor Warranty: Covers any installation-related issues or on-site troubleshooting, at no additional charge.
Whole House Water Softeners
  • 10-Year Warranty: Resin tank.
  • 5-Year Warranty: Smart control valve.
  • 5-Year Warranty: Brine tank.
  • 2-Year Labor Warranty: Covers our installation workmanship.
Whole House Pre-Filters
  • 2-Year Hardware Warranty: Covers the device system.
  • 2-Year Labor Warranty: Covers our installation workmanship.
What payment methods do you accept?
For your convenience, we accept multiple payment methods. We value your trust, so payment is only required after the device has been successfully installed and tested.

The payment methods we accept include:
  • e-Transfer (Interac) - Most popular and highly recommended
  • Credit Card (Visa, Mastercard, Amex)
  • Cash
How do I know when to replace the filters?
You never have to guess! All of our modern Waterdrop RO systems come with a smart display faucet or an indicator light on the unit that tracks filter life in real time. When a filter needs replacing, it will light up yellow/red or beep to alert you.

Replacing filters is incredibly simple - just like changing a lightbulb! You can do it yourself in seconds. Check out our short step-by-step video tutorials below: For whole house water softeners, you simply need to add softener salt to the brine tank every 1-2 months. The smart control valve automatically handles all the complex backwashing and resin regeneration cycles based on your actual water usage.